Thomas Cooke and Neckermann wanted to build a future concept for their agency. They approached IMAGINIF for help.
We revamped the travel agency store to create user friendly stations where customers could research their holidays themselves.
We installed laptops and high stools, replacing the traditional behind-desk interaction. Employees were placed at points around the shop for guidance and specific questions.
This change significantly reduced waiting time, and improved the general experience for holiday makers.